KFC believes that quality training and support are the foundation to building your franchise business. As you enter the KFC franchise system, you will have four primary areas of emphasis:
KFC has assembled a comprehensive onboarding program to support you in each of these areas. KFC Brand training and a variety of KFC franchise information are part of that program. Working with a National Training Leader and several Territory Training Leaders, you will complete an eight- to 10-week Brand training program, which covers centralized orientation training in Louisville, KY, online training using the KFC Learning Zone and in-store skill practice which we seek to organize at existing restaurants near your home base.
Fourteen weeks before your restaurant opening (around ground break if you are building a new store), three key holders will begin a comprehensive training program. Required attendees include an Above Store Leader (ASL), a Restaurant General Manager (RGM) and an Assistant Unit Manager (AUM).
The training program covers the following:
There will be a cost for the training that runs between $3000-10,000. These costs are outlined in the Franchise Disclosure Document (FDD). You must also pay for uniforms, transportation costs, meals, lodging and any other living expenses of your trainees in connection with the training program.
KFC also believes that ongoing support is necessary for your restaurant and does so with a team of people to provide coaching, recognition and continuous backing for the franchisee. This team, consisting of a Territory General Manager, a Territory Operations Manager, a Territory Human Resources Manager and a Territory Training Leader, also coordinates product and procedure rollouts during the course of the year.
Establishing key contacts
Building your restaurant
Building your team
Setting the restaurant up to start strong
KFC has assembled a comprehensive onboarding program to support you in each of these areas. KFC Brand training and a variety of KFC franchise information are part of that program. Working with a National Training Leader and several Territory Training Leaders, you will complete an eight- to 10-week Brand training program, which covers centralized orientation training in Louisville, KY, online training using the KFC Learning Zone and in-store skill practice which we seek to organize at existing restaurants near your home base.
Fourteen weeks before your restaurant opening (around ground break if you are building a new store), three key holders will begin a comprehensive training program. Required attendees include an Above Store Leader (ASL), a Restaurant General Manager (RGM) and an Assistant Unit Manager (AUM).
The training program covers the following:
| Week 1 | Overview/Building a Great Restaurant Roadmap | Centralized – Louisville, KY |
| Week 2 | Learning Zone - Team Member Tracks | Home Office |
| Weeks 3-4 | KFC Perfect Product Training | Certified Training Store |
| Week 5 | Learning Zone - Shift Supervisor Tracks | Home Office |
| Week 6 | Restaurant Supervisor In-Store Training | Centralized – Louisville, KY |
| Week 7-8 | Restaurant Proficiency Practice | Certified Training Store |
There will be a cost for the training that runs between $3000-10,000. These costs are outlined in the Franchise Disclosure Document (FDD). You must also pay for uniforms, transportation costs, meals, lodging and any other living expenses of your trainees in connection with the training program.
KFC also believes that ongoing support is necessary for your restaurant and does so with a team of people to provide coaching, recognition and continuous backing for the franchisee. This team, consisting of a Territory General Manager, a Territory Operations Manager, a Territory Human Resources Manager and a Territory Training Leader, also coordinates product and procedure rollouts during the course of the year.
- KFC provides recommendations on how to conduct a Grand Opening and reimburses up to $5,000 of documented expenses.
- An annual convention is organized by the Association of KFC Franchisees (AKFCF) and held the first quarter of each year. The convention features a full day of presentations from KFC Brand Leadership, Keynote Addresses and many choices of continuing professional education opportunities.
- As part of the AKFCF, franchisees also belong to a regional association that has meetings in the Spring and Fall. These meetings focus more closely on topics such as operations and team training.
- The KFC Leadership Team holds regular Town Hall Calls to keep franchisees in the know with KFC franchise information and gives them the opportunity to ask questions on important front line issues. KFC also conducts Franchise Summits from time to time to brief franchisees on critical issues, as necessary.
- Yum! University offers a wide variety of optional continuing education courses ranging from classes to help you operate your business center to classes to help you develop as a manager and leader.
I have great leaders working for me. With this brand and this team, I know we're going to continue to have great success.
Juan Gavilan
KFC franchisee
since 1981
KFC franchisee
since 1981
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