Roger Eaton – President and Chief Concept Officer
Eaton became President of KFC Corporation in early 2008. Eaton is an international restaurant industry veteran and has been with Yum! Brands for 12 years. Prior to taking on the top job at KFC, Eaton was Chief Operating and Development Officer for Yum! Since 2000, he has served as Senior Vice President/Managing Director of Yum! Restaurants International South Pacific (SOPAC). Earlier in his career, Eaton was Regional Operations Director of KFC SOPAC, General Manager of KFC New Zealand and Finance Director of KFC SOPAC.
Larry Roberts – Chief Operating Officer
Roberts and his team are driving operations excellence in more than 5,000 KFC restaurants in the U.S. by focusing on higher standards in cleanliness, friendliness and food quality. Their mission is to provide an outstanding customer experience in every restaurant, every visit.
Roberts began his career with PepsiCo in 1990 in the International Treasury function. In 1995, he moved to PepsiCo Restaurants International as a Planning Director. In 1997, he became Senior Director of Treasury, Europe and Latin America, and then Assistant Treasurer, International in 2000. He moved to the United Kingdom in 2002 as the Finance Director for Pizza Hut where he led a high-performing team to support a rapidly growing business. In 2005, he returned to the U.S. as the Chief Financial Officer for KFC and in 2008 was promoted to General Manager of the KFC Operating Company where he led 1,000 company restaurants. At the beginning of 2009, he was appointed Chief Operating Officer, KFC and assumed responsibility for both the company and franchise operations.
Scott Haner, CFE – Director, Franchisee Recruiting
Haner connects successful professionals and business owners with brands people crave by leveraging their experience to help them become multi-unit franchisees in the KFC system. Now in his 21st year as a KFC/Yum! veteran, Haner has a variety of development and marketing experience. For the last six years, he has led the new franchise recruiting effort at Brand KFC. His team sources and qualifies new franchisees, carefully screening them to ensure they are a proper fit in the KFC system and possess business savvy, demonstrate the ability to build a team, have a vision for multi-unit growth and the financial wherewithal to make their dreams a reality. Haner believes that enabling franchise capability will result in enhanced future development. To model this, his team facilitates the Quality Onboarding Program designed to enable new franchisees to be productive players in the KFC system. Haner’s passion for franchising has also led him to be certified as a Franchise Executive and a hold a position on the Board of Directors of the International Franchise Association.
Susan Burton – Franchise Specialist, Recruiting/Onboarding
Burton began her career with Yum! Brands 13 years ago and joined the Franchise Recruiting Team in 2005. In her current role, she is the main contact for those who are interested in becoming a KFC Franchisee, either through the development of new stores or acquiring existing restaurants. Burton is with you every step of the way as she offers support and guidance through the franchise approval process. Once you gain franchise candidate approval, you will continue to work with her as she facilitates the Onboarding process. The Onboarding Program will guide you through the development process of not only your store, but also your team. Burton will help you stay organized and share information crucial to opening your store through regular communications where she will share her knowledge and past experiences and connect you to others in the KFC and Yum! Networks.
Mike Smith – Franchise Developer, Midwest/Northeast
Smith has more than 25 years experience with KFC/Yum! in various roles within the development department. As a registered architect, Smith’s current role in Franchise Development is to assist, enable and facilitate franchise development of new and replacement KFC restaurants. His territory is the northeast third of the country, extending west to Kansas and south to Tennessee. His previous roles include company Real Estate Manager, company Construction Manager and Regional Architect for company and franchise development. Smith is anxious to collaborate with franchisees to spur KFC development by championing projects through both the internal and external approval processes including real estate, permitting, construction and design issues. He enjoys involvement in all aspects of the KFC development process.
Bob Newton – Franchise Developer, West
Newton builds relationships with existing KFC franchisees and new candidates researching viable trade areas and sites for new growth and development. His responsibilities also include assisting KFC franchisees with their existing restaurants and planning future asset upgrading. Newton has 15 years experience in restaurant franchise development and real estate. For the past 10 years, his responsibility has been expanding the world’s favorite QSRs with Yum! Brands and KFC in Franchise Development. Previously working with Yum! franchisees across all brands, Newton now enjoys focusing on KFC Franchise Development throughout the Western Division.
Sara Butler – Franchise Developer, Southeast/Southwest
Butler assists franchisees through the development process from site selection to brand site approvals and store construction. Her goals are to grow the KFC brand through new locations and outlet replacement, bringing communities either a new or improved KFC restaurant. Butler has been with KFC Development for 5 years and most recently held a Real Estate Manager position. Through this role, Butler has become an expert at market evaluations, contract negotiations and local permitting and zoning, all knowledge and expertise that she will bring with her to bear against the franchisee’s targeted development areas. Butler welcomes the opportunity to work with franchisees to help them build new KFC restaurants.